This month in my salon owners club, Coffee, cake and chat we talked all about marketing hacks. Those of you that aren’t part of this I wanted to give you a few pointers of what we went over to help you and your beauty and hair businesses.
Marketing is something we need to do every day within our businesses to help it grow and to keep us in front of the crowd when competition is always growing.
Never underestimate the power of email marketing. Most of you reading this will agree you don’t send emails to your database. This is a huge part of my marketing strategy within growing my salon and brand. Most salon software nowadays will have the option to send emails from there. If you’re not using this already, I highly suggest you do. You need to build a personal relationship with your clients to build up rapport. Sending an email doesn’t mean being Salesi or sending out offers. Just connect with your clients, update them with what’s going on in your salon or business. Give them tips and after-care advice, share any wins, and just chat to them on email like you would a friend. Gone are the days of newsletters.
Many small businesses now put all their energy into social media. Social media needs to be a huge part of your marketing, just don’t forget the other ways that you can market your business also. Knowing your audience through your social platforms is key to how you are going to market on there and what content you will produce. If your existing clientele are the people that are following you, you then need to do more than selling treatment as your clients already come to you for them treatments. If your clients don’t follow you and they are potentially new clients, you then you need to promote what you do within the salon.
For example, my salons Facebook group is full of regular clients. On there I promote new services but share lots of hints and tips and updates on the salon. On our Instagram page, it’s newer clientele. So, on there we will focus a lot more on interaction and showcasing our work to convert these followers into clients.
Social media needs to be social. Use the tools that the platforms give us to interact with your followers. There are different ways you can do this here are some examples:
Poll: Using polls on your stories will help interaction on your page. You can make this fun with different games. for example, “This and that” or “Yes or No”
Question Box: Using the question box is a good way for you to get to know your followers and your followers to know you. Make sure when a question comes through you always reply either privately or through the story.
Quizzes: Quizzes are also fun to do with your following. Let them guess how much they think they know you.
As you can see, we basically want people to be able to interact as much as possible. We need to add anything on our stories which will entice your follower to click on something.
When you are posting on Facebook or Instagram as a post, you always want to make sure you have a call to action. People like knowing what to do, what action are you asking them to take from your story or post?
Connecting with other businesses.
People like to buy local and support local. Even more so since Covid. What businesses are there around you that have a similar target audience that you could connect with and promote each other to be able to get new clients through your door. There is so many ways of doing this that can work very effectively. You just need to think outside the door.
For example, if you’re a make-up artist can you connect with a local beautician that doesn’t offer make up. If you are a beauty salon, can you connect with a local florist. You can then share leaflets, share posts for each other on social media, do a competition together, or even raise money for a charity together. There are many ideas and businesses you can connect with to help grow you both. We go through this in a lot more depth in my salon owners club.
Remember, a client needs to see you at least 7 to 14 times before they trust to come to your business or buy a product. Above are ways to be able to get in front of potential clients more to speed up this process.
Good luck and I would love to know how you get on with these tips.
Katie Godfrey x
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